Do you protect my furniture when you move it?
Our A1A Atlantic Moving & Storage Teams will protect your furniture with our heavy-duty moving pads prior to transportation. We also carry shrink-wrap and will double pad certain items if they need an extra layer of protection.
What happens if my items are damaged during the move?
We are federally & state mandated to pay $.60 per pound for any “damaged” item if no additional coverage is purchased. We do reserve the right to repair any item first or replace any item if it’s not able to be fixed. Within the 0.60 per pound option. We also offer additional coverage for your protection. Just ask your moving specialist about the specific fees.
Do you move in the rain/snow?
If so, how do you protect my belongings? Fortunately in South Florida, snow is not a problem, rain however can create some issues, and our crews will work around some rain events, i.e. pause still the rain passes. However, should the weather be severe with lighting or turn into an all-day rain event we will discuss options. We won’t put your home, your belongings, or our out crews in danger.
Do you protect my hardwood floors, carpet, or tile?
Our professionally trained movers really, really care. We will protect all your hardwood and tile floors when we get to your home. At no extra cost, our trucks carry floor runners, If you need a full carpet shield, we offer that for a small fee but would need to know in advance. Our goal is to make your move stress free. Your home is safe with us.
What size are your trucks?
Our trucks range in six from a fleet of 26 foot moving trucks, some with lift gates- to full size semi tractors & 53-foot trailers. We also rent trucks through Penske for the DIY clients.
Do you move pianos?
A1A Atlantic Moving & Storage moves upright or console pianos. For Grand and Baby Grand pianos, we carry piano boards & have trained personnel to dissemble & reassemble them.
Will you disassemble and reassemble my bed?
Our professionally trained movers will disassemble and reassemble all standard beds. Anything we disassemble we reassemble. Custom made beds or baby cribs, and pool tables will need to be disassembled before we arrive.
Do you provide any special Senior Citizen services?
Besides senior discounts, we have crews that are dedicated to assisting our seniors citizens. We move your loved ones belongings to and from assisted living facilities or to their new home and quotes are always free.
How do I book a move with A1A Atlantic Moving and Storage?
There are several ways to plan and book a move with A1A Atlantic Moving and Storage:
First, we suggest scheduling an in-home or virtual estimate, which you can request by filling out our online In-Home Estimate form and an agent will contact you to schedule a visit.
Reach out to us via our webchat and a local agent will help get you set up with an appointment.
Additionally, you can also reach our customer care center directly by calling 800-882-1711 to speak with one of our representatives.
Finally, If you decide to move with A1A Atlantic Moving and Storage, a move coordinator will be assigned to you. This person will help you select moving services (if needed) and answer any questions you may have throughout the entire process.
I need to add and/or remove items from my move plan. What should I do now?
Contact your move coordinator if you need to add or subtract any items from your move plan. They can assist you with any changes or updates. Keep in mind your cost estimate may change.
My move date changed. What should I do?
Contact your move coordinator as soon as you can if your move dates have changed. They can process any changes to your plan and discuss updates. Please keep in mind that your estimate may change depending on the dates you selected and that your dates may not be available.
What am I not allowed to bring with me on my move?
Prohibited Items
- Aerosol cans – hairspray, bug spray, sunscreen, cooking spray, etc.
- Ammunition – including gunpowder for reloading purposes
- Batteries, Alkaline & Lead-Acid (Automobile) – lithium ion batteries are allowed. Remove all other batteries prior to shipment. Loose batteries, even in original packaging, not allowed.
- Charcoal
- Charged scuba tanks
- Compressed gas cylinders – propane cylinders, fire extinguishers, oxygen tanks, and carbon dioxide
- Corrosive chemicals or poisons – drain cleaners, photography chemicals, chemistry sets, pool chemicals, flea powder, etc.
- Flammables and explosives – matches, lighters, road flares, fireworks, etc.
- Gas and oil products – gasoline, kerosene, diesel fuel, sterno, lighter fluids, lamp oils, paints, varnishes, hand sanitizers with isopropyl alcohol, paint thinner. Also includes gas cans and other fuel storage with any residual fuel
- Household cleaning products – ammonia, bleach, oven cleaners, etc.
- Illegal items or substances – items prohibited under applicable federal and/or state laws related to transportation of substances. This includes but is not limited to, medications classified as narcotics and drug paraphernalia.
- Lawn and garden chemicals – pesticides, fertilizer, bug bombs, weed killer, etc.
- Live animals or plants
- Wax candles – made of highly flammable paraffin wax
Restricted Items
- Alcoholic beverages – only allowed in sealed containers. Please consider that differing climates can adversely affect the taste of these beverages and you may want to request climate control or transporting in your own vehicle. Some destination states may require the reporting and paying of duties on alcohol imported for personal use.
- Batteries powering personal mobility devices – wheelchairs or scooters, gel-filled (aka marine batteries) may be included but only after cables are detached and terminals covered to prevent sparking
- Clean gasoline cans & other fuel storage – we don’t recommend transporting unless necessary, but if so they can only be taken empty and with no odor present.
- Cordless power tools – if powered by removable lithium ion batteries, they may be accepted as long as the batteries are removed and terminals covered to prevent sparking.
- Firearms – must be unloaded, declared, and documented with make, model, serial number, and gauge if applicable.
- Scuba tanks – must be completely empty/uncharged of compressed gasses
- Seasonal considerations – if you have items that may be affected by differing temperatures and/or humidity levels, you may want to request climate control or transport/store on your own.
Not Recommended
- Items you’ll need right away – personal electronics & chargers, bed linens & towels, personal toiletry items, medication, household cleaning products, paper towels/trash bags, clothes, small hand tools
- Personal items – Passports/I.D.s, medications, important documents/personal records, insurance policies, financial info/credit cards, personal electronics. etc
- Sentimental items – Wedding photos/albums, jewelry/precious metals, heirlooms, etc.
- Uncommon items and professional equipment (may require special handling) – laboratories, scientific freezers, industrial machinery, combo home and business moves, items/records needed for a business ran out of the home (beyond the work-from-home office)
What if I want to pack myself? I need some advice on how to pack my belongings.
You can certainly pack yourself. Visit our Packing Tips for advice on how to pack dishes, clothes, shoes and other items.
Can A1A Atlantic Moving & Storage help?
Yes. We would be more than happy to assist you with any questions or concerns you may have. You can reach out to us at (954)-581-1711.
What is involved with an in-home estimate?
During an in-home estimate, a salesperson will visit your home and estimate the weight and size of all of your belongings that you will be moving. They’ll also discuss move details such as dates, packing services, etc., and address any questions you may have. Finally, at the end of the visit, your salesperson will draft a customized written estimate for your review.
What packing options do you offer?
You can pack yourself, we can pack some of your belongings, or we can pack everything. A1A Atlantic Moving and Storage is here to personalize your move process and make this transition easier.
When should I contact my move coordinator?
You may contact your move coordinator at any time throughout your move process. Your move coordinator can assist with delivery dates, additional moving services (packing, unpacking, cleaning services, etc.) and any questions you may have about the process. If you ever need to add or subtract items from your move or change your move date, your move coordinator can assist with updates. Keep their phone number handy throughout the entire move process.
Why can’t you guarantee a delivery date for long distance moves?
Unless your household items take up an entire truck, we must fill the rest of the truck up with other people’s items as well. We also cannot account for possible delays due to traffic, weather, etc. So, we give you a delivery window that allows for ample time to get to your destination. We recommend for a long-distance move, that you take enough clothes and other essential items for your delivery window.
How do I file a claim?
At the end of your move, after you’ve unpacked everything, and you find that you need to file a claim for any damaged or missing pieces, you can contact your move coordinator, who will put you in touch with the claims department.
Additional Resources
Check out this moving checklist that will help you plan out your whole move and not forget anything.
https://www.mayflower.com/the-only-moving-checklist-youll-ever-need