How do I book a move with A1A Atlantic Moving and Storage?
There are several ways to plan and book a move with A1A Atlantic Moving and Storage:
We suggest scheduling an in-home or virtual estimate, which you can request by filling out our online In-Home Estimate form and an agent will contact you to schedule a visit.
Reach out to us via our webchat and a local agent will help get you set up with an appointment.
You can also reach our customer care center directly by calling 800-882-1711 to speak with one of our representatives.
If you decide to move with A1A Atlantic Moving and Storage, a move coordinator will be assigned to you. This person will help you select moving services (if needed) and answer any questions you may have throughout the entire process.
I need to add and/or remove items from my move plan. What should I do now?
Contact your move coordinator if you need to add or subtract any items from your move plan. They can assist you with any changes or updates. Keep in mind your cost estimate may change.
My move date changed. What should I do?
Contact your move coordinator as soon as you can if your move dates have changed. They can process any changes to your plan and discuss updates. Keep in mind that your estimate may change depending on the dates you selected and that your dates may not be available.
What am I not allowed to bring with me on my move?
Prohibited Items
- Aerosol cans – hairspray, bug spray, sunscreen, cooking spray, etc.
- Ammunition – including gunpowder for reloading purposes
- Batteries, Alkaline & Lead-Acid (Automobile) – lithium ion batteries are allowed. Remove all other batteries prior to shipment. Loose batteries, even in original packaging, not allowed.
- Charcoal
- Charged scuba tanks
- Compressed gas cylinders – propane cylinders, fire extinguishers, oxygen tanks, and carbon dioxide
- Corrosive chemicals or poisons – drain cleaners, photography chemicals, chemistry sets, pool chemicals, flea powder, etc.
- Flammables and explosives – matches, lighters, road flares, fireworks, etc.
- Gas and oil products – gasoline, kerosene, diesel fuel, sterno, lighter fluids, lamp oils, paints, varnishes, hand sanitizers with isopropyl alcohol, paint thinner. Also includes gas cans and other fuel storage with any residual fuel
- Household cleaning products – ammonia, bleach, oven cleaners, etc.
- Illegal items or substances – items prohibited under applicable federal and/or state laws related to transportation of substances. This includes but is not limited to, medications classified as narcotics and drug paraphernalia.
- Lawn and garden chemicals – pesticides, fertilizer, bug bombs, weed killer, etc.
- Live animals or plants
- Wax candles – made of highly flammable paraffin wax
Restricted Items
- Alcoholic beverages – only allowed in sealed containers. Please consider that differing climates can adversely affect the taste of these beverages and you may want to request climate control or transporting in your own vehicle. Some destination states may require the reporting and paying of duties on alcohol imported for personal use.
- Batteries powering personal mobility devices – wheelchairs or scooters, gel-filled (aka marine batteries) may be included but only after cables are detached and terminals covered to prevent sparking
- Clean gasoline cans & other fuel storage – we don’t recommend transporting unless necessary, but if so they can only be taken empty and with no odor present.
- Cordless power tools – if powered by removable lithium ion batteries, they may be accepted as long as the batteries are removed and terminals covered to prevent sparking.
- Firearms – must be unloaded, declared, and documented with make, model, serial number, and gauge if applicable.
- Scuba tanks – must be completely empty/uncharged of compressed gasses
- Seasonal considerations – if you have items that may be affected by differing temperatures and/or humidity levels, you may want to request climate control or transport/store on your own.
Not Recommended
- Items you’ll need right away – personal electronics & chargers, bed linens & towels, personal toiletry items, medication, household cleaning products, paper towels/trash bags, clothes, small hand tools
- Personal items – Passports/I.D.s, medications, important documents/personal records, insurance policies, financial info/credit cards, personal electronics. etc
- Sentimental items – Wedding photos/albums, jewelry/precious metals, heirlooms, etc.
- Uncommon items and professional equipment (may require special handling) – laboratories, scientific freezers, industrial machinery, combo home and business moves, items/records needed for a business ran out of the home (beyond the work-from-home office)
What if I want to pack myself? I need some advice on how to pack my belongings. Can A1A Atlantic Moving and Storage help?
You can certainly pack yourself. Visit our Packing Tips for advice on how to pack dishes, clothes, shoes and other items.
What is involved with an in-home estimate?
During an in-home estimate, a salesperson will visit your home and estimate the weight and size of all of your belongings that you will be moving. They’ll also discuss move details such as dates, packing services, etc., and address any questions you may have. At the end of the visit, your salesperson will draft a customized written estimate for your review.
What packing options do you offer?
You can pack yourself, we can pack some of your belongings or we can pack everything. A1A Atlantic Moving and Storage is here to personalize your move process and make this transition easier.
When should I contact my move coordinator?
You may contact your move coordinator at any time throughout your move process. Your move coordinator can assist with delivery dates, additional moving services (packing, unpacking, cleaning services, etc.) and any questions you may have about the process. If you ever need to add or subtract items from your move or change your move date, your move coordinator can assist with updates. Keep their phone number handy throughout the entire move process.
Why can’t you guarantee a delivery date for long distance moves?
Unless your household items take up an entire truck, we must fill the rest of the truck up with other people’s items as well. We also cannot account for possible delays due to traffic, weather, etc. So, we give you a delivery window that allows for ample time to get to your destination. We recommend for a long-distance move, that you take enough clothes and other essential items for your delivery window.
How do I file a claim?
At the end of your move, after you’ve unpacked everything, and you find that you need to file a claim for any damaged or missing pieces, you can contact your move coordinator, who will put you in touch with the claims department.